The agency needed to process a lot of data about infection counts in areas where it runs federal buildings. Robotic process automation (RPA) cut down a lot of repetitive, manual work that humans were doing.

While the technology isn't new, agencies' use of it is just beginning to take off.

The number of repetitive, manual tasks being performed by Food and Drug Administration employees with medical degrees is declining as they're automated.

More often RPA is being introduced across a few use cases as controls often have yet to be established.

The Office of Personnel Management released a new set of tools Wednesday in its ongoing effort to reskill federal employees as technologies like robotic process automation and artificial intelligence begin to displace people from their current jobs. The emphasis of OPM’s latest effort is the blending of technological know-how with social skills. “Federal workers can be upskilled to high-value work that

Agencies should plan to take whatever money they save from implementing robotic process automation (RPA) and reinvest it in other information technology projects, Federal CIO Suzette Kent said Thursday. The reinvestments would require a few things to be in place, Kent said. Agencies would have to properly track the budget and workforce effects of RPA, which mimics the

When trying to forecast how automation will reshape the future of work, Mike Wetklow sees one technology as emblematic of the coming age: the ATM. After the first operational ATM appeared in the United Kingdom in 1967,  the new technology reduced the number of teller positions needed but afforded banks the ability to sell more

As the accelerating pace of technology upends how many Americans work, a new report suggests a complete overhaul of the federal workforce is needed to ensure the future role of government. Officials from the National Academy of Public Administration detailed the second volume of its “No Time To Wait” report series Tuesday, advising that the federal