From the moment Vicki Hildebrand became CIO at the Department of Transportation in October 2017, she made a point to drive small victories that served the integral elements of an enterprisewide transformation. Tasked with modernizing the IT infrastructure of a department with 11 component agencies, Hildebrand, a former Hewlett-Packard executive, sought to bolster DOT’s cybersecurity

Faced with the challenge of leveraging a smaller workforce to meet escalating mission demands, agency leaders are increasingly inclined to look toward artificial intelligence and automation-based technologies for help. Applying them, however, requires not only infrastructure and acquisition upgrades, but also transforming a skeptical agency culture wary of the changing landscape. John Wagner, deputy executive assistant