Tom Vilsack said he's moving USDA back to a telework policy of allowing up to four days of remote work a week, which he rolled out in 2014 during his prior tenure.

The Office of Federal Student Aid is working on upgrading IT and improving CX simultaneously, but CX teams remain relatively new.

Data governance, infrastructure and the workforce remain areas in need of improvement, said the chair of the federal CDO Council.

CIOs largely oversee digital user experience currently, but that could change, says Matt Lira, if agencies had customer experience officers (CXOs).

Maria Roat said a new data science training program is launching later this month.

A major challenge "that doesn't get discussed is how you prepare your workforce to be able to support this new environment" after modernization, said USDA CIO Gary Washington.

The department is looking for current employees who have served in leadership roles and want to lead its information technology community.

More often RPA is being introduced across a few use cases as controls often have yet to be established.

The White House recognized 24 federal employees at seven agencies Monday with the President’s Gears of Government Award. Developed in 2018 by the Office of Management and Budget, the awards recognize federal employees “whose performance and dedication support exceptional delivery of key outcomes for the American people: mission results, customer service, and accountable stewardship,” according to