Personnel from the Centers of Excellence and Presidential Innovation Fellows program may be tapped for project evaluation improvements after the TMF received $1 billion for pressing modernization projects.

The Office of Federal Student Aid is working on upgrading IT and improving CX simultaneously, but CX teams remain relatively new.

Many needs predate the global crisis, according to the Professional Services Council, and will need attention moving forward.

CIOs largely oversee digital user experience currently, but that could change, says Matt Lira, if agencies had customer experience officers (CXOs).

The DOD's Commercial Virtual Remote environment will remain online until June 2021, when a long-term solution will be launched.

Quantum computing, in particular, should be accounted for as agencies build zero-trust security architectures, said the deputy federal CIO.

CIO Loretta Early stepped down as dozens of technology staff are being laid off as part of George Washington University's IT consolidation initiative.

Now, vendors are only a video call away, any day of the week.

The DOD wants its teleworking platform to handle classified information as it looks to keep remote work a reality for the long-term.