Surging demand at health and labor departments spurred adoption of chatbots in state government, according to a new NASCIO report.

San Francisco city procurement officials are experimenting with a new chatbot for internal use that is expected to clarify one of government’s most confusing processes. After a soft launch on Jan. 1, the Office of Contract Administration is now honing a digital assistant designed for use by workers across the city-county government who want to buy IT products, but aren’t sure how. Her name is PAIGE. She speaks with a…