Technologies that can help agencies automate processes were a huge help this year, but there are still some pockets of reluctance in government, several state CIOs said.

San Francisco city procurement officials are experimenting with a new chatbot for internal use that is expected to clarify one of government’s most confusing processes. After a soft launch on Jan. 1, the Office of Contract Administration is now honing a digital assistant designed for use by workers across the city-county government who want to buy IT products, but aren’t sure how. Her name is PAIGE. She speaks with a…